PLEASE READ OUR LIVE ARRIVAL GUARANTEE POLICY PRIOR TO ORDERING. 

Springtails - This covers all Springtails shipped via FedEx Express.

• In the event of a DOA, the Bio Dude must be notified within 1 hour after arrival. We can be reached at customercare@thebiodude.com
• Claims made after this window will be denied. 
• The Bio Dude will require pictures and/or video of the culture. 
• Springtails are cultured on clay and sealed in a 8-ounce container. Upon arrival, if no springtails are observed in the culture, The Bio Dude will request you to open the culture for a few minutes, feed the springtails, then reseal the container and wait for approximately 3-5 days. Once all life stages are established within the culture, eggs will hatch after the arrival date, resulting in a new generation of springtails. It's important to note that carbon dioxide can accumulate during transit, which may cause adult springtails to perish.
• If the culture fails to recover within the given time frame, The Bio Dude may offer a full refund at their discretion, provided that all guidelines are adhered to, and the culture is given adequate time to recuperate.

Isopods - This covers all Isopods shipped via FedEx Express.

• In the event of a DOA, the Bio Dude must be notified within 1 hour after arrival. We can be reached at customercare@thebiodude.com 
• Claims made after this window will be denied. 
• The Bio Dude will require pictures of the carcasses of the deceased Isopods. 
• Isopods are shipped in a 3-ounce deli container with moist sphagnum moss. 

DUE TO HIGH DEMAND, WE WILL ONLY BE SHIPPING CLEAN UP CREW ORDERS EACH WEDNESDAY TO ARRIVE THURSDAY. IF YOU ORDER AFTER TUESDAY YOUR ORDER WILL SHIP THE FOLLOWING WEEK.

IF YOU ARE UNABLE TO RECEIVE ON THURSDAY, PLEASE REACH OUT TO US AT CUSTOMERCARE@THEBIODUDE.COM OR 717-305-0684. WE ARE NOT RESPONSIBLE FOR DOA FROM BEING LEFT ON PORCH.

YOUR CLEAN UP CREW WILL SHIP SEPARATE FROM THE REST OF YOUR ORDER AND MAY ARRIVE BEFORE OR AFTER THE REST OF YOUR GOODS.

Due to the sensitive nature of shipping these animals, these are ONLY available online during temperate times of the year. Please sign up to be notified when they will be back in stock. They are available year round at the Dude's retail location. 

Need multiple packs? Email customercare@thebiodude.com to get a custom invoice with the flat rate $50 overnight shipping. We apologize for the heavy shipping cost, we do not charge for styrofoam box or packaging, this is 100% FedEx rate even with a very high discount - Due to rising costs worldwide. 

Complete Clean Up Crew terrarium bugs for reptiles, specifically picked by the Bio Dude. These packs are all selected by size, breeding speed, your pet's diet, humidity and temperature tolerance to help you create a self-sustaining terrarium with bugs.

The bugs in these packs are 100% guaranteed for live arrival. Each Clean up Crew Pack and 50 Count Isopod has FedEx Express 1 day shipping built into the price. Each 8oz Springtail Container has 2 day FedEx Express shipping built into the price. This is to prevent the death of these sensitive bugs during the stressful shipping and acclimation process. This is not only to help your tanks seed faster, but to offer clean, guaranteed cultures that will arrive to you the way they left the Dude's facility. 

In order to save our customers from having to pay higher shipping costs, we consolidate your Clean Up Crew where we can. A single culture of isopods is sold as a 10 count in a 3oz container. If you order a Clean Up Crew Pack we will condense isopods of the same species into a single 3oz container. Each 3oz container can safely hold 30 isopods. The total isopod count will be written on the lid of the 3oz container. Each species will be packed in separate 3oz containers.

All Clean up Crew Packs are shipped in styrofoam boxes (7" x 7" x 6") and are packaged with paper towels and instructions. All 6oz Springtail Containers are packed in a 6" x 6" x 4" box and shipped in a FedEx Express pack.