FLASH SALE: Save 15% off the Dude's entire Grow & Glow LED line with code: GLOWWITHTHEDUDE - Due to the holidays expect handling and transit time delays (1-3 days). Be mindful of weather and expected delays when ordering perishables.

Shipping Policies and Military Discount

Live arrival guarantee:

Thank you very much for choosing the BioDude. I have been packaging and distributing perishable items for over 5 years and have extensive experience shipping in extreme weather. The BioDude offers Fed EX and the USPS as shipping options. We do not ship internationally. We ship from Houston, Texas.

Typical ship times are same day, unless order is placed after 2pm CST. The Bio Dude ships Monday - Friday. Transit times depend on service selected. If Fed Ex Ground is chosen, Fed Ex may classify your address as a "home delivery" shipment which is only delivered Tuesday - Saturday. The Bio Dude has no choice if Fed Ex classifies your address in this way and has no way of knowing until after the label has been paid for and printed.   

Military Discount - The Bio Dude is proud to offer 20% off all Bio Dude products to all members of armed forces, police, EMT and fire fighters. If you are a firefighter, EMT, or Police Officer simply contact us at customercare@thebiodude.com to get your code. If you are serving or did serve in the US Military click the banner to get your account verified! Code does not apply to non Bio Dude products such as Pangea, Zoo Med, Vivarium Electronics products etc.  

USPS Shipping - 95% of all packages leaving the Bio Dude warehouse will go via Fed Ex. USPS is ONLY used when there is no other option available. The maximum box size to ship via USPS is 12 x 12 x 8 at under 6 pounds. The Bio Dude has every right to cancel USPS shipping and send it another method that he seems fit.This is not only to protect your items, but from experience shipping thousands of packages across the USA. 

Terrariums - This category includes all glass terrariums, such as Exo Terra and Biopod. All terrariums that are larger than 18" x 18" x 24" are shipped via Fed Ex Freight only and is automatically calculated at checkout. If any other shipping method is chosen, the buyer will owe the Bio Dude the difference in shipping prior to the terrarium being sent out. The Dude will always fit as much on a pallet as safely and efficiently as possible to save you as much money as possible. Terrarium's are 100% covered by the Bio Dude. Any terrarium 18" x 18" x 24" or smaller is shipped via Fed Ex Ground. In the instance of a broken terrarium arriving, the Bio Dude needs to be contacted immediately so the proper claim can be submitted with Fed Ex. Due to the high cost of freight shipping, a full refund will be given if a tank comes in broken. The Bio Dude does not do reshipments on broken terrariums. 

Live Plants - The Bio Dude will have your plants wrapped individually in paper towels + butchers paper. They will always be packaged in their own box, separate from other products. During the winter, the Bio Dude will include one 72 hour Uni Heat pack at no additional charge on the outside of the plant box. If your temperatures or the Bio Dude's temperatures are under 40 degrees the Bio Dude will NOT guarantee live delivery on plants - all heating precautions are made prior to shipping to ensure this does not happen. 

Microfeeders - Products that pertain to this guarantee are springtails and isopods. The BioDude offers a very simple, live arrival guarantee:

  • Must be shipped via  Fed Ex Express overnight - NO EXCEPTIONS. Packed in a styrofoam box with one phase change pack for temperature regulation. 
  • Bugs are 100% guaranteed when shipped overnight. 
  • If temperatures drop 45 or exceed 85 the box must be held at your nearest Fed Ex Hub for pickup. If the box is not held at the hub the live arrival guarantee is void. 
  • This is to prevent the death of these sensitive bugs during the stressful shipping and acclimation process. This is not only to help your tanks seed faster, but to offer clean, guaranteed cultures that will arrive to you the way they left the Dude's facility. 

Bioactive Kits - This covers all of our substrates and bioactive kits

  • Almost all BioDude kits will be shipped via Fed Ex Ground M-F. Many of these kits are very large boxes and are very heavy. 
  • All perishables are packed appropriately with 72 hour Uni Heat packs are used when necessary at no extra charge depending on the destination climate. 

Live Animals - This covers all Frogs and Lizards. Live arrival is guaranteed pending the following:

  • All frogs/lizards are sent via Fed Ex Express Overnight. No exceptions.
  • If temperatures drop 45 or exceed 85 the box must be held at your nearest Fed Ex Hub for pickup. If the box is not held at the hub the live arrival guarantee is void. 
  • I package with R60 insulation, cryopaks, UniHeat 72 hour heat packs, or ice packs depending on the destination climate.  
  • Package must be picked up within 30 minutes of arrival at the hub. The package must be brought inside immediately if delivered to your home address. 
  • If there is a DOA or a problem with your animal The BioDude must be contacted within 1 hour of delivery. I will require pictures of the packaging, animal, and all of the contents. If you contact me with a DOA after 1 hour post arrival it will not be covered. No exceptions.  

All live animals purchased from The BioDude have a 3 day live and well guarantee pending husbandry. If you received an animal from me and it dies within 3 days I will require a picture of the animal, cage, humidity gauge, temperature gauge, and tank placement in the room. If I feel that this was user error and not a fault of The BioDude the animal will not be covered. 

In the event that all guidelines are met and a DOA occurs a full refund or credit (of your choice) will be given. The BioDude holds the right to postpone, cancel, or hold any shipment due to inclement weather.  

Defective Product Returns - If product arrives in unusable or defective condition, simply contact the Dude and we will get you taken care of with a refund or replacement. There may be a few cases in which the item must be returned to the Bio Dude. Certain manufacturer's will require exchanges directly through them, such as Biopod. 

Non-Defective Product Returns - This category covers all items that arrived in good condition, but the customer no longer wants or needs those products. Customer is responsible for shipping product back to the Bio Dude. Upon product arrival and inspection a full refund for the product will be returned via payment method used with The Bio Dude. Products received as a return that are returned broken or damaged will not warrant a refund.  Plants are not able to be returned.

If you need further assistance feel free to contact the Dude's crew at customercare@thebiodude.com or call 717 305 0684