The Bio Dude | Your #1 shop for all things reptile! | Spend $75 get $9.95 Flat Rate Shipping | Current order processing time up to 2 business days | NOTICE: We currently cannot ship live plants to California.
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Shipping & Returns

Flat Rate Shipping:

  • Spend $75 and get a $9.95 flat rate. This excludes Alaska and PO Boxes.  We are not able to ship out outlying islands, Hawaii or internationally. 
  • Flat rate animal shipping is $54.99. This includes an insulated box, Phase 22 packs and a heat pack (if we are able to do so).  This rate combines with other rates at checkout. 
  • Flat Rate Shipping excludes Free Shipping items like Isopods and Springtails, as they are shipped separately from the rest of your order.
  • We ship via Fed Ex and USPS Monday - Friday and are closed on all Federal Holidays. 

There is a problem with my order: 

  • Damaged, Missing or Incorrect Items? If your package has incorrect items or contains any shorted products, please submit your claim within 48 hours of delivery to customercare@thebiodude.com  or call (717) - 305 - 0684.
  • The Bio Dude is NOT RESPONSIBLE for packages sent to the wrong address as inputted by the client.
  • The Bio Dude is NOT RESPONSIBLE for stolen packages. It is up to you to ensure you get your products in a timely manner.

Product Returns: 

  • The Bio Dude is unable to accept returns on Kages, vivarium electronics cages, substrates, live plants, Solar Grow fixtures and bulbs, UVB fixtures and bulbs, heat bulbs, and Mist King products.
  • All live animal sales are final, which includes reptiles, amphibians and clean up crews. Store credit may be issued, but no cash refunds are provided.  We do not refund live animals for delays in shipping due to weather or other circumstances.
  • For defective items customer care (customercare@thebiodude.com) must be contacted within 5 days of receiving the item. Claims after this window will be denied. The Bio Dude will provide a return label (if applicable) and offer a replacement, store credit or refund at the discretion of the Bio Dude.  Refunds or credits are not provided until the item is returned.
  • For non-defective Item customer care must be contacted within 5 days of receiving item. Claims after this window will be denied. The customer is responsible for shipping the product back to The Bio Dude at the customer's cost. Upon product arrival and inspection, a credit or full refund will be returned via the payment method used with The Bio Dude. Refunds or credits are not provided until the item is returned.

Reptile Kages: This covers all PVC enclosures shipped by reptilekages.com specifically built and available exclusively for thebiodude.com

  • Each Kage is built after the order is placed. All Kages ship via LTL.
  • Once shipped, tracking is provided.
  • Invalid, incorrect, or mis-inputted addresses may incur an extra delivery fee. The Bio Dude Inc. and Reptile Kages will not be held responsible for misdeliveries caused by the above. 
  • In case of a damaged, broken, or misdelivered Kage, reptilekages.com must be contacted within 24 hours of receiving a shipment. Photos and videos will be requested to ensure the viability of a claim. After the claim is placed with reptilekages.com, Reptile Kages will follow its policies to ensure the correct decision has been made. The Bio Dude, Inc. is not responsible for misdelivered, damaged, or broken Kages. 

 

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